frequently asked question

How and where can I buy a ticket?

You may do so either at our walk in ticketing counter or our online website at [Here]

What is the difference between buying online and walk in?

You can avoid long queues during peak season eg, school holidays and public holiday.

Can I buy the ticket on the day itself?

Yes, you may purchase the ticket on the day itself at Fantasia Aquapark ticketing counter.

What are the preferred mode of payment if I purchase online tickets?

For your convenience, a variety of payments methods are accepted including using credit or debit card and online banking.

I forgot to bring my tickets / I don't have any printer to print the confirmation slip. Can I still redeem my attraction tickets?

Yes. You may show your identification card & confirmation email via telephone (H/P) to the respective counter upon redemption.

My child is 2 years old. Should buy a tickets for them?

Yes, children 12 years old and below need to buy a ticket.

I'm unable to make it to the Fantasia Aquapark and have decided to visit it another day. Will I be able to do change my visit date?

No. Please take note that confirmed transactions cannot be cancelled, refunded, or amended under any circumstances.

What can I do if it is raining?

Due to Malaysia's tropical climate, thunderstorms occur regularly. In the event of lightning within close proximity to the park, outdoor attractions will be closed for the safety of all guests. Because these storms generally occur in the late afternoon or early evening, we recommend you plan to use this time for souvenir shopping, having an early lunch or dinner, or enjoying any of our indoor attractions.

Can I ask someone else to collect the tickets on my behalf?

No. Third party collection is not allowed.

Can I make my purchase through telephone?

No. Only on-line or counter purchase are available. However, if you need further assistance, please contact us at 04-9172807

What are the operating hours?

You may check out at "Plan Your Visit" page.

*Management reserves the right to change the operation hours, close any rides or attractions, restrict the number of visitors, cancel or amend any activity without prior notice.

How can I enjoy Senior Citizen rates?

Senior Citizen rates are applicable to customers who are 60 years old and above and Fantasia Aquapark staff will need to verify their I.C. upon redemption.

The Ticket Online Confirmation Voucher/Receipt carries my name. Are my vouchers transferrable? Or can someone collect on behalf?

No. Ticket vouchers/Receipt are generally not transferable. Fantasia Aquapark staff have the right to check and disallow the redemption of the voucher if the voucher is redeemed by a different person and ID is does not match.

Am I allowed to take photographs within the Fantasia Aquapark?

Feel free to take as many pictures as you would like. However, please note that production cameras are not allowed into the theme park.

Are pets and animals allowed within the theme park?

No pets or animals are not allowed within our premises.

Is smoking allowed within the Fantasia Aquapark premises?

Smoking is only allowed within designated areas. We urge customers to be considerate and observe the designated smoking areas.

How far from BDB Hotel to Fantasia Aquapark?

It's within 500 metres. We do provide buggy for the guests from BDB Hotel to Fantasia Aquapark.

Is there has any cafe inside Fantasia Aquapark?

Yes. We have RaRa Café inside Fantasia Aquapark , offering several menu options for customers to enjoy.

What is your parking rate?

RM 1 per entry