

frequently asked question
- 01
You may do so either at our walk in ticketing counter or our online website at [Here]
- 02
You can avoid long queues during peak season eg, school holidays and public holiday.
- 03
Yes, you may purchase the ticket on the day itself at Fantasia Aquapark ticketing counter.
- 04
For your convenience, a variety of payments methods are accepted including using credit or debit card and online banking.
- 05
Yes. You may show your identification card & confirmation email via telephone (H/P) to the respective counter upon redemption.
- 06
Yes, children 12 years old and below need to buy a ticket.
- 07
No. Please take note that confirmed transactions cannot be cancelled, refunded, or amended under any circumstances.
- 08
Due to Malaysia's tropical climate, thunderstorms occur regularly. In the event of lightning within close proximity to the park, outdoor attractions will be closed for the safety of all guests. Because these storms generally occur in the late afternoon or early evening, we recommend you plan to use this time for souvenir shopping, having an early lunch or dinner, or enjoying any of our indoor attractions.
- 09
No. Third party collection is not allowed.
- 10
No. Only on-line or counter purchase are available. However, if you need further assistance, please contact us at 04-9172807
- 11
You may check out at "Plan Your Visit" page.
*Management reserves the right to change the operation hours, close any rides or attractions, restrict the number of visitors, cancel or amend any activity without prior notice.
- 12
Senior Citizen rates are applicable to customers who are 60 years old and above and Fantasia Aquapark staff will need to verify their I.C. upon redemption.
- 13
No. Ticket vouchers/Receipt are generally not transferable. Fantasia Aquapark staff have the right to check and disallow the redemption of the voucher if the voucher is redeemed by a different person and ID is does not match.
- 14
Feel free to take as many pictures as you would like. However, please note that production cameras are not allowed into the theme park.
- 15
No pets or animals are not allowed within our premises.
- 16
Smoking is only allowed within designated areas. We urge customers to be considerate and observe the designated smoking areas.
- 17
It's within 500 metres. We do provide buggy for the guests from BDB Hotel to Fantasia Aquapark.
- 18
Yes. We have RaRa Café inside Fantasia Aquapark , offering several menu options for customers to enjoy.
- 19
RM 1 per entry